Returns & Refund Policy

At The Fashion Jackets, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you’re not entirely pleased with your purchase, our Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

Returns

• Eligibility: Items must be returned within 30 days of delivery, unworn, unwashed, and in their original condition with all tags attached.

• Non-Returnable Items: Customized or personalized products, and items marked as final sale, cannot be returned unless they are defective or damaged upon receipt.

Return Process

1. Initiate Return: Contact our customer service team at [Sales@thefashionjackets.com] to request a return authorization.

2. Prepare Package: Securely pack the item in its original packaging, including all accessories and documentation.

3. Shipping: Ship the package to the return address provided by our customer service team. Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 7 business days.

• Approved Refunds: Credits will be applied to your original method of payment within 5-10 business days, depending on your payment provider’s policies.

Exchanges

To exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [Sales@thefashionjackets.com] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

Contact Us

For any questions regarding our Return & Refund Policy, please reach out to our customer service team at [Sales@thefashionjackets.com].